Plain-English terms.

This site is operated by The Little Hero Company. When we say “we”, we mean The Little Hero Company. Our contact address is info@thelittleherocompany.com.

• We'll render a preview for free, as many times as you like, until you're happy.
• We'll only charge your card once you've approved a preview, chosen a format, and confirmed you're happy to proceed.
• We'll dispatch canvas orders within the stated SLA (see delivery), with tracking.
• If the print arrives damaged or has a manufacturing defect, we'll reprint and dispatch a replacement at no cost — report within 14 days of delivery.
• We'll handle your photograph and personal data in line with our privacy policy.

• Upload only photographs you have the right to use — i.e. of your own child or a child whose parent or guardian has given you permission.
• Provide an accurate shipping address. If a parcel is returned to us as undeliverable, we'll need to charge for reshipping.
• Don't use the service to create content that's illegal, harmful, or of a recognisable person without their (or their parent's) consent.
• Pay for what you order, using valid payment details.

When you pay, we accept your order and a contract is formed between us. Until then, either party can walk away — no hard feelings.

We may refuse an order in rare cases: for example, if we suspect the photograph isn't yours to upload, or if we've experienced repeated issues delivering to the address you've given. We'll refund you in full if we do.

Prices on the site are the prices you pay. Shipping is added at checkout where applicable. We'll tell you the total before you confirm.

If we spot an obvious pricing error, we'll contact you before processing the order — you can then choose whether to proceed at the correct price or cancel for a full refund.

When you buy a portrait, you receive a personal licence to print, display, share, and enjoy it for personal (non-commercial) use, forever. We retain copyright in the scene artwork itself (which you're welcome to appreciate but not to resell to third parties as a standalone product).

Because each portrait is personalised and made to order, orders can't be changed or cancelled once paid — goods made to your specification or clearly personalised are exempt from the 14-day right to cancel under the UK Consumer Contracts Regulations 2013. The preview step exists so you can approve the portrait before committing.

Your statutory rights under the Consumer Rights Act 2015 are unaffected. If your canvas arrives damaged in transit or has a manufacturing defect, we'll reprint and dispatch a replacement at no cost — report within 14 days of delivery with photos. Full details on the returns & damage policy page.

Nothing in these terms limits any liability we have that can't be limited by law — for example, liability for death or personal injury caused by our negligence. Beyond that, our liability for any single order is limited to the amount you paid for that order.

We may update these terms occasionally. If we do, the latest version will always live at this URL. Orders you place are governed by the terms in force at the time you place them.

Last updated: 25 April 2026

These terms are governed by English law. Any dispute will be resolved in the courts of England and Wales.